Data protection declaration

1. Data Controller

The data controller responsible for data processing on this website is:

Ruben-Onisim Lele

Telephonweg 261/2

1220 Vienna

Austria

Email: support@truesense-clo.com

Phone: +43 660 227 3289

2. Collection and Processing of Personal Data

We collect and process personal data exclusively within the framework of legal regulations. The following personal data is collected and processed in connection with the use of our online shop:

  • Name

  • Email address

  • Postal address

The processing of this data is carried out for the purpose of order fulfillment and to provide our customer service.

3. Use of Analytics Tools

In order to improve the user experience and analyze visits to our website, we use the following analytics tools:

  • Google Analytics

  • Google Tag Manager

  • Meta Pixel

  • Shopify

These analytics tools collect information about user behavior on our website to give us insights into the use and improvement of our services. The data is generally collected in an anonymized form.

4. Purpose of Data Processing

The collection and processing of personal data is carried out for the following purposes:

  • Order processing: Processing of the necessary data for the handling and delivery of your orders.

  • Customer service: Use of the data to answer customer inquiries and provide customer service support.

5. Disclosure of Data to Third Parties

To fulfill orders, we pass on personal data, such as name and address, to third-party providers who are involved in the order and shipping process (e.g., delivery services). This disclosure takes place exclusively to the extent necessary and in compliance with applicable data protection regulations.

6. Storage Duration

We store personal data only for as long as is necessary to fulfill the stated purposes and as required by statutory regulations. After the expiration of statutory retention periods, the data will be deleted, provided they are no longer required for the fulfillment of the contract or to comply with legal obligations.

7. Rights of Data Subjects

You have the right to request information about your personal data stored by us at any time. You also have the right to rectification, deletion, or restriction of the processing of your data. If you wish to exercise your rights, please contact our customer service by email at support@truesense-clo.com.

8. Contact

For questions regarding the collection, processing, or use of your personal data, for information, correction, blocking, or deletion of data, as well as the revocation of granted consents, please contact us via the following email address: support@truesense-clo.com.

9. Updates and Changes to this Privacy Policy

We reserve the right to adapt this privacy policy as necessary. The current version of the privacy policy is always available on our website.