CONTACT & FAQs
1. WHAT ARE THE SIZES?
Not sure about sizing? Check out the detailed size chart on the product page to find your perfect fit with ease.
2. HOW DOES A RETURN WORK?
You can easily register your return within 14 days of receiving your order through our return portal. Simply enter your order number, email address, and last name to look up your order. Inside the portal, you will also find a brief guide to help you choose the correct return reason. If you have any questions, our team is always here to help at support@truesense-clo.com to ensure your return goes smoothly and hassle-free.
Click here for the return portal: Withdraw contract – TRUESENSE
Attention Customers from the US, Switzerland, and Non-EU Countries (Excluding the United Kingdom):
Please note that due to high international shipping costs, all sales to the United States, Switzerland, and countries outside the EU—with the exception of the United Kingdom (UK)—are final. (Standard return and withdrawal rights still apply to orders from the UK).
3. WHERE ARE THE PRODUCTS MANUFACTURED?
Most of our products are carefully manufactured in Bangladesh and then printed in Germany to ensure the highest quality standards.
4. WHAT SHOULD I DO IN CASE OF A MANUFACTURING DEFECT?
If your product has a manufacturing defect, please contact us directly at support@truesense-clo.com. Our team will resolve the issue as quickly as possible to ensure you are completely satisfied with your purchase.
5. WHERE IS MY ORDER?
As soon as your package is on its way, you will receive a shipping confirmation email from us. You can use the tracking number included in the email to follow the live status of your delivery at any time.
We hope this FAQ page answers your most common questions and makes your shopping experience effortless. If you have any further questions, please don't hesitate to reach out!