Right of withdrawal

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you have to (email: support@truesense-clo.com, Telephone: +43 6602273289) by means of a clear statement about your decision to cancel this contract. You can use the attached model cancellation form, which is not prescribed.

Consequences of the revocation

If you revoke this contract, we will reimburse you all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you have chosen a different type of delivery than the cheapest standard delivery we offered) immediately and at the latest within seven days from the day on which the returned goods were received.

For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with you; Under no circumstances will you be charged for fees for this repayment.

Return of the goods

You are obliged to return or hand over the goods to us immediately and in any case within 14 days from the day on which you teach us about the revocation of this contract. The deadline is preserved if you send the goods before the deadline of 14 days.

Cost of the return

You wear the immediate costs of returning the goods yourself.

Conditions for the return

Please note that the returned items must be in the unused and unworn state in order to receive a refund. In the case of goods that have signs of wear or damage, we reserve the right to shorten the reimbursement amount accordingly.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back to us.)

-to: Ruben-Onisim Lele, email: support@truesense-clo.com

- I hereby revoke the contract I have concluded about the purchase of the following goods:

- Ordered on: [Date] /Received on: [Date]
- Name of the consumer:
- Address of the consumer:
- Date: